FAQ

发布日期:2014-06-12 【 字体:  】 打印本页

At all times we try to maintain a high level of efficiency and service whilst keeping costs low and driving better value into the hobby market.
Should you experience an issue with our service or products, please read the following information first, before contacting us.

When did we arrange shipment after received your payment?

 We will arrange your order within 1-2 business days after got your payment.

Which country can we shipping to?

 We will shipping to worldwide.

My parcel has not arrived!

We can understand the frustration associated with a late parcel.
A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days ,DHL item is 3-5 days and an EMS item is 5-10 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Lost parcels.

We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days.
countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs. However this is not common.
Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.

Wrong item received or parcel missing items.

Our warehouse utilizes barcode id, product scanning, RFID security, final item counting and parcel weight recording to ensure each order is full and correct.
We take our shipping and dispatch accuracy very seriously.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Weigh your parcel and it's contents. You can use a kitchen scale for this. It must be accurate to 5g.
3) Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.
Contact Support Centre with the following information;
Order ID:
Parcel Weight:
Problem with order:
Attach photos of the parcel and contents, as stipulated above.

Failure to follow the procedures above will result in a rejection of the claim.

Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.

 

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